SOLO | Self Service Portal
User Research | Customer Journey Maps | Prototyping
Introduced the Self-Service Portal, empowering customers to autonomously manage updates. This initiative successfully reduced customer calls by 22%, resulting in a substantial saving of approximately 50 hours per week for the Customer Success Department.
SOLO | Procurement Project
User Research | Hi-Fi Designs
Owned design and strategy for a CRM solution simplifying post-sales process. Led cross-functional partnerships for a transformative software extension, connecting third-party stakeholders.
While I’m working on making it available here, if you're interested, please email me (shubhishah2023@gmail.com) to request a copy of the presentation.
Web | User Research | Usability Testing
Redesigned the website to improve information architecture, visual design and navigation.
Internship | E-commerce | Dashboard Design
Designing an e-commerce plugin that integrates customer data to generate personalized emails.
Concept | Task management app
Chore Duty, a chore management app to divide chores among house mates and keep track of who-does-what!
Dev Project
Used JavaScript, HTML, CSS to develop a simple To-Do app.